Alwyn Johnson
EXPERTISE
BIO
I am a seasoned product leader with over 16 years of experience in building digital, ML recommendations, self-service, and merchandising products. I've led cross-functional teams, driving innovation and business growth. Most recently, I spearheaded the mobile product division at Ibotta, focusing on consumer growth, retention, engagement, and revenue. I crafted the vision, strategy, and roadmap, while managing five product managers and their multidisciplinary teams. I'm eager to join a dynamic team to build transformational products from the ground up. I thrive in a fast-paced, collaborative culture that consistently pushes the envelope.
WORK EXPERIENCE
Group Product Manager
ibotta
November 2022 - February 2025
● Spearheading Ibotta’s Consumer Product division to create B2C experiences that expanded the active customer base by 20%. ● Leading a dynamic team of product managers supporting five agile development squads. ● Orchestrated the strategy and execution of a personalized mobile app experience that elevated customer engagement and drove significant revenue growth. ● Architected the product and tech strategy for launching Ibotta’s new ad platforms and building a sustainable ad business model. ● Own key business and saver metrics, driving initiatives to enhance consumer experiences and capitalize on growth opportunities.
Sr. Manager, Product Development
DocuSign
June 2020 - October 2022
● Built and led the self-service products team to focus on the vision, strategy and roadmap of self-service experiences across all DocuSign products. ● Led the cross-org initiative to build the Support Center experience from ground up and transform the post-purchase and self-help into an effective and seamless experience for over 1M customers. ● Strategized and led the team in building a new in-app help experience across DocuSign products, that resulted in 17% reduction in support cases and 10% increase in product usage. ● Member of the leadership team that evaluated and finalized requirements and helped replace the onsite search engine and experience across DocuSign.
Principal Product Manager
Groupon
April 2018 - April 2020
● Owned and managed the Product vision, strategy and roadmap for Groupon's Onsite Merchandising experiences across all platforms. ● Led a team of product managers to design and build the platform to create personalized merchandising Web and App experiences for our Global customer base. ● Led a multi-team initiative to build an automated push Merchandising service that is powered by supply intelligence and targeted by customer segments. ● Strategized and led the initiative to integrate Groupon Merchandising Platform with Cloud Computing solutions to accelerate new CX features and reduce cost. ● Interfaced and partnered with Engineering, Business and UX teams across 3 countries.
Sr. Product Manager
Amazon
April 2015 - April 2018
● Owned and managed the global vision, strategy and roadmap for Amazon post-purchase customer support tools. ● Strategized and led the effort to redesign the desktop and mobile Help experience, which improved customer engagement with self-service by 25%, reduced customer service calls and saved over $10 MM annually. ● Laid out the product vision, roadmap and launched an automated voice assistant powered by machine learning to solve customer issues over the phone. ● Interfaced with regional stakeholders from 12 countries, and closely worked with technical and UX teams.
Sr. Program Manager
Sprint (T-Mobile)
January 2010 - January 2015
● Managed the Ratings & reviews (R&R) program for Sprint generating a benefit of $8 million per year. The program generated 30k reviews per year, decreasing customer phone returns and improving online sales by 25%. ● Strategized, budgeted, planned and implemented R&R in the mobile online channel and increased sales by further 10%. ● Created vision, strategic plan, built business cases, helped build new architecture and assessed vendors and launched Mobile Sprint Community program to drive customer engagement with self-service. The program yielded over $2.5 million annually in contact reduction. ● Managed a cross functional team of over 25 members and 15 contractors via Scrum methodologies in these efforts.
EDUCATION
MS
Missouri University of Science and Technology, Present
Electrical And Computer Engineering
BS
University of Madras, India, Present
Electronics And Communication Engineering
CERTIFICATIONS
Artificial Intelligence for Product Leaders
Product School
Issued: 1/1/1970
Product Leader Certification
Product School
Issued: 1/1/1970
Project Management Certification
Sprint University of Excellence
Issued: 1/1/1970
ITIL certification
Sprint University of Excellence
Issued: 1/1/1970
Verified B2C Product Manager
8+ years of experience
Preferred commitment: Full Time
Languages
Skills
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