Ann McPhillips PMP
EXPERTISE
BIO
Highly accomplished Senior Project and Program Manager with 10+ years of experience driving complex IT initiatives across diverse industries. Proven expertise in leading full project lifecycles, from planning to delivery, utilizing Agile, Hybrid, and Waterfall methodologies. Adept at managing large cross-functional teams, navigating intricate technical landscapes (Generative and Agentic AI, Cloud, DX, Data, Infrastructure), and ensuring alignment with business objectives. Excels in communication, risk mitigation, and delivering measurable business results. Ready to leverage extensive experience and leadership skills for impactful IT Project and Program Management roles.
WORK EXPERIENCE
Sr. IT Project & Program Manager
TEKsystems
July 2023 - December 2024
Served multiple senior project management leadership roles for clients of TEKsystems in the healthcare and telecommunications industries. Applied skills of cross-functional leadership of vendors and matrixed resources; management of enterprise-wide projects or programs, and complex AI solutions, API integrations, and data migrations; problem-solving; leadership of the full PMLC (project lifecycle); collaboration; stakeholder management; RAIDD log (risks, actions, issues, dependencies, decisions); budget management (forecasting, actuals, capitalization); change management; schedule and roadmap management; effective communication (oral, written) at team, stakeholder and executive levels; presentations; Jira; Confluence; Slack; Agile hybrid (Scrum, Kanban). ▫ Temporary program management lead for Motorola Solutions International’s global Actionable Data Insights (ADI) Program serving 13 business areas and managing > 100 team members including 3 offshore scrum teams, 2 scrum masters, and 9 data relationship managers. ▫ Managed and collaborated with Product Managers, Business SMEs, DRMs, architects, engineers, and scrum teams. ▫ Built and maintained a high-level program roadmap showing high level releases by business area. ▫ Successfully delivered over 85 data migration, data science, data analytic, Generative AI (ML, NLP) driven lead scoring and prioritization solutions, Agentic AI driven data prep cleanup processes, and data-as-a-platform (DaaP) initiatives consisting of initial pilots, Enterprise Data (EDW, EDH) enhancements, data visualization, Business Intelligence (BI), and data mining deliverables. ▫ Completed organizational change analysis and planning activities for new data and analytics senior management and Deloitte consultants. ▫ Remote senior project manager and scrum master for Labcorp leading the planning, management and execution of a fast-paced global on demand medical lab services on demand self-service product offering upgrades requiring adherence to HIPAA, ACA, and FHIR standards. ▫ Achieved a > 5% increase in Labcorp’s overall 2024 revenue following successful completion of Labcorp OnDemand digital experience website UI redesign and backend integration upgrades which increased the number of medical lab test offering options to the public. ▫ Successfully delivered multiple large and complex front-end and back-end updates including API integrations (AWS cloud and on-premises/hosted), Generative AI upgrades (ML, DL, and NLP for their custom clinical decision system), incorporation of updated Agentic AI - driven QA automated testing, and CI/CD and DevOps standards, and website redesign of UIs for patients and providers on Labcorp’s AI-driven Adobe Experience Platform. ▫ Led full scrum master duties for 2 scrum teams applying Agile Scrum and Kanban methodologies. ▫ Collaborated with Product Owners, Product Managers, multiple Business SMEs, architects, and engineers, and various IT teams.
Program Manager III
Choice Hotels International
September 2020 - July 2023
▫ Increased CHI global enterprise-wide loyalty program participation in 2023 by > 25% (to 63M, and 20% increase in Asia-Pacific region alone) along with increased loyalty program benefits to members following successful delivery of the new 2023 Choice Privileges Mastercard program including website UX/UI redesign on CHI’s AI-driven AEP platform, new mobile apps, and complex data migrations with a new financial services partner. AI-specific efforts of this solution involved: ▫ Training Generative AI models on the new program details, brand guidelines, etc for creating new marketing campaign content, enhanced chatbot responses, and new sales playbook generation for CSR support. ▫ Creating new AI Agents for automating the real-time ingestion and reconciliation of data into each new partner’s AEP Real-Time Customer Profile; enhancing campaign performance; and customer journey optimization, analytics and anomaly detection. ▫ Increased revenue uplift for CHI by > 10% and optimized property launch efficiency by 40% in 2021 the first 6 months following delivery of an industry awarded Generative AI (ML, DL, NLP) driven enterprise-wide SaaS revenue management system pilot and project delivery. ▫ Managed large cross-functional teams of up to > 100 team members and 30+ scrum teams (vendor and internal combined), multiple project managers, and vendors (onshore/offshore) across various disciplines (engineering, QA, security, operations). ▫ Led full PMLC project lifecycle delivery of complex, enterprise-scale technology projects and programs involving a variety of different custom hosted and Cloud/SaaS systems and solutions (Digital Transformation/AI, Digital Experience, AWS, Data/Analytics, vendor solutions, custom built application solutions, etc). ▫ Created and improved annual IS PMO best practices, standards, templates, and processes to enhance PMO effectiveness and efficiency. ▫ Managed matrixed resources and mentored intermediate project managers to enable advancement of their project management skills. ▫ Applied key skills cross-functional leadership of vendors and matrixed resources; management of enterprise-wide projects or programs, and complex AI solutions, API integrations, and data migrations; leadership of the full PMLC (project lifecycle); problem-solving; collaboration; planning; organization; RAIDD (risks, actions, issues, dependencies, decisions); budget management (forecasting, actuals, accruals, capitalization); stakeholder management; change management; effective communication (oral, written) at team, stakeholder and executive levels; presentations; Jira; Confluence; Agile hybrid (DA, Scrum, Kanban, Scrum@Scale, SAFe).
Sr. IT Project/Program Manager
TEKsystems
October 2017 - September 2020
Served multiple senior project planning, management, and execution leadership roles in hospitality, finance, and utility industries. Key skills applied include: cross-functional leadership of matrixed resources; management of enterprise-wide efforts, complex API integrations, data migrations, and application upgrades/replacements; problem-solving; leadership of the full PMLC (project lifecycle); collaboration; stakeholder management; RAIDD (risks, actions, issues, dependencies, decisions); budget management (forecasting, actuals, capitalization); change management; people skills; effective oral and written communications (presentations, etc) at team, stakeholder and executive levels; Jira; Confluence; Slack; Rally; MS Project; Agile hybrid (DA, Scrum, Kanban, SAFe, LeSS). ▫ Led full lifecycle project management of matrixed resources for multiple large, complex Agile application implementations for Choice Hotels across Revenue Management, Opening Services, and Franchise Services teams. ▫ Served key scheduling, critical path analysis, and program controls lead for Ally Bank’s program leadership delivery task force team for the final months of a > 4 yr complex financial asset system replacement project of > 200 matrixed resources and ensuring compliance with SOX, AML, ECOA, GAAP, IFRS standards. ▫ Key PM lead of a program team responsible for the successful turnaround of ITC Holdings Corp $250M enterprise-wide Supervisory Control and Data Acquisition (SCADA) system replacement effort from ABB Ranger to OSI monarch. ▫ Improved transmission service reliability and system redundancy, SCADA performance, and system communications/monitoring for bulk electric energy transmission operations across 700+ RTUs and a 15,800 circuit-mile service territory. ▫ Led 15+ workstreams of > 100 matrixed resources involving cross-functional collaboration across multiple business and IT depts. ▫ Facilitated comprehensive testing (Pre-FAT, FAT, SAT, DR/site failover, performance, cutover rehearsals).
Sr. IT Project Manager
OpenLogix
August 2016 - October 2017
▫ Consultant leading full PMLC (project lifecycle) planning, management, and execution of 100% timely enterprise-wide compliance with NERC CIP Low Impact (LI), NIST, ISO 9001 & 27001, and OSHA standards through successful upgrade of DTE Energy physical and electronic security infrastructure at 22 critical data centers, wind farms, and power plants. ▫ Managed 100+ matrixed cross-functional delivery team of vendors and members from compliance, engineering and IT, and across multiple workstreams and SOWs. ▫ Applied large-scale, cross-functional leadership; management of complex infrastructure upgrades; project management best practices; problem-solving; collaboration; stakeholder management; RAIDD (risk, action, issue, dependency, decisions); budget management (forecasting, actuals, accruals, capitalization); change management; effective oral and written communications (presentations, etc) at team, stakeholder and executive levels; Primavera; MS Project; Waterfall iterative/phased methodology.
Sr. IT Project Manager
Bridge Energy Group (now part of Accenture)
March 2016 - June 2016
Lead of a consultant team in the creation of a large, complex SCADA system replacement plan and proposal for Arizona Public Service (APS).
Sr. IT Project Manager
Sharp Decisions
August 2015 - March 2016
Consultant leading full PMLC project lifecycle planning, management, and execution of multiple IT moderate to large scale projects for Blue Cross Blue Shield AZ (BCBS AZ).
EDUCATION
Masters
George Washington University, Present
Project Management
Masters
Oakland University, Present
Mis
Bachelors
Central Michigan University, Present
Marketing/advertising
CERTIFICATIONS
Project Management Professional (PMP)
PMI
Issued: 6/19/2006 - Expires: 6/19/2028
Credential ID: 416777
Cognitive Project Management for AI (CPMAI)
Cognilytica
Issued: 6/30/2025
Credential ID: TBD - In Progress
Verified IT Project Manager
8+ years of experience
Preferred commitment: Full Time
Languages
Skills
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