Caitlin Fox-Carter
EXPERTISE
BIO
Results-driven Product Manager with over seven years of experience leading end-to-end product development within the technology sector. Strong communicator with a proven ability to bridge the gap between technical and non-technical stakeholders, ensuring alignment across teams. Adept at solving complex problems, improving processes, and driving innovation through data-driven insights and customer feedback. Skilled in managing product roadmaps, prioritizing backlogs, and facilitating agile workflows to deliver high-quality solutions. Experienced in leading cross-functional teams by using influence to build consensus and execute strategic initiatives. Committed to optimizing product performance and enhancing user experience through rapid iteration and continuous learning.
WORK EXPERIENCE
Platform Product Manager November 2018 – December 2024
SecurityStudio
November 2018 - December 2024
• Elevated to the executive leadership team to represent the product vision and strategy, ensuring alignment across departments and fostering collaboration with stakeholders. • Successfully facilitated enterprise-level proofs of concept, securing contracts valued at over $1 million and significantly enhancing revenue streams while establishing strategic partnerships. • Directed the end-to-end management of five product launches, delivering innovative solutions that effectively addressed market demands and customer needs. • Orchestrated timelines, resources, and deliverables for multiple development teams to ensure velocity in deployment and successful on-time launches. • Achieved a 15% increase in earned growth rate (EGR) through the introduction of new feature sets and enhancements. • Implemented intuitive design across the product platform, leading to a 50% increase in completion rates for essential workflows and a marked improvement in user satisfaction. • Introduced product discovery methods that utilize data-driven insights and learnings to make decisions, enabling faster iteration and improved product fit. • Conducted ideation sessions with customers and subject matter experts to extract valuable insights, resulting in the development of comprehensive product requirement documents and workflow maps. • Built feedback loops with other business teams to gain additional insights and improve product knowledge internally, resulting in additional product traction. • Operated user testing and design exercises to validate new features prior to development, ensuring product alignment with user needs and minimizing the risk of post-release issues. • Communicated product plans and updates to stakeholders on a regular basis, fostering collaboration and buy-in across the organization. • Led comprehensive modernization initiatives for legacy systems, resulting in improved operational efficiency and scalability across multiple product lines. • Championed a dedicated budget for technical debt, driving improvements in system performance and resilience, and leading to the adoption of sustainable development practices. • Established a compliance review process, ensuring product development followed accessibility standards and security, compliance, and data governance regulations. • Served as escalation point for all support issues to assign resources and set priority and severity for ticketed bugs performing on-call crisis management as needed.
Product Marketing Manager November 2017 – November 2018
SecurityStudio
November 2017 - November 2018
• Spearheaded cross-functional collaboration to design and implement go-to-market strategies, ensuring seamless product launches and successful market entry. • Directed the full lifecycle of product launches, from strategic planning to execution, ensuring alignment with business objectives and stakeholder expectations. • Conducted in-depth analysis of market trends and competitive dynamics to formulate strategic recommendations that enhanced product positioning and market differentiation. • Developed and implemented data-driven pricing strategies to optimize revenue growth, enhance market penetration, and align with industry benchmarks. • Organized early adopter programs and customer advisory boards to gather actionable insights, track industry developments, and inform product strategy. • Executed high-impact industry events, including conferences, trade shows, and speaking engagements, to elevate brand presence and foster customer engagement.
Account Support Executive
Quad Graphics
August 2015 - November 2017
• Cultivated and sustained strategic customer relationships, resulting in the establishment of long-term partnerships valued at over $1 million, enhancing client retention and loyalty. • Leveraged comprehensive product knowledge to deliver customized print solutions, significantly increasing sales and improving overall customer satisfaction through personalized service. • Facilitated collaboration with cross-functional teams, including Sales, Customer Service, Scheduling, Estimating, and Supply Chain, to ensure the timely execution of customer projects, consistently meeting or exceeding operational benchmarks. • Implemented effective problem-solving and conflict management strategies to address potential disruptions in customer projects, safeguarding service continuity and preserving high levels of client trust.
Management Trainee Program
Quad Graphics
August 2013 - August 2015
• Contract Administrator (7 Month Rotation) • Customer Service Representative (7 Month Rotation) • Scheduler (3 Month Rotation) • Integration Project Manager (6 Month Rotation)
EDUCATION
Bachelor of Arts
St. Olaf College, May 2013
Economics & Political Science
CERTIFICATIONS
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Issued: 1/1/1970
Credential ID: 1334427
Advanced Certified Scrum Product Owner (A-CSPO)
Scrum Alliance
Issued: 1/1/1970
Credential ID: 1475809
Certified Scrum Master (CSM)
Scrum Alliance
Issued: 1/1/1970
Credential ID: 1491189
Verified SaaS Product Manager
6-8 years of experience
Preferred commitment: Full Time
Languages
Skills
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