Results-driven Product Manager with over seven years of experience leading end-to-end product development within the technology sector. Strong communicator with a proven ability to bridge the gap between technical and non-technical stakeholders, ensuring alignment across teams. Adept at solving complex problems, improving processes, and driving innovation through data-driven insights and customer feedback. Skilled in managing product roadmaps, prioritizing backlogs, and facilitating agile workflows to deliver high-quality solutions. Experienced in leading cross-functional teams by using influence to build consensus and execute strategic initiatives. Committed to optimizing product performance and enhancing user experience through rapid iteration and continuous learning.
SecurityStudio
November 2018 - December 2024
• Elevated to the executive leadership team to represent the product vision and strategy, ensuring alignment across departments and fostering collaboration with stakeholders. • Successfully facilitated enterprise-level proofs of concept, securing contracts valued at over $1 million and significantly enhancing revenue streams while establishing strategic partnerships. • Directed the end-to-end management of five product launches, delivering innovative solutions that effectively addressed market demands and customer needs. • Orchestrated timelines, resources, and deliverables for multiple development teams to ensure velocity in deployment and successful on-time launches. • Achieved a 15% increase in earned growth rate (EGR) through the introduction of new feature sets and enhancements. • Implemented intuitive design across the product platform, leading to a 50% increase in completion rates for essential workflows and a marked improvement in user satisfaction. • Introduced product discovery methods that utilize data-driven insights and learnings to make decisions, enabling faster iteration and improved product fit. • Conducted ideation sessions with customers and subject matter experts to extract valuable insights, resulting in the development of comprehensive product requirement documents and workflow maps. • Built feedback loops with other business teams to gain additional insights and improve product knowledge internally, resulting in additional product traction. • Operated user testing and design exercises to validate new features prior to development, ensuring product alignment with user needs and minimizing the risk of post-release issues. • Communicated product plans and updates to stakeholders on a regular basis, fostering collaboration and buy-in across the organization. • Led comprehensive modernization initiatives for legacy systems, resulting in improved operational efficiency and scalability across multiple product lines. • Championed a dedicated budget for technical debt, driving improvements in system performance and resilience, and leading to the adoption of sustainable development practices. • Established a compliance review process, ensuring product development followed accessibility standards and security, compliance, and data governance regulations. • Served as escalation point for all support issues to assign resources and set priority and severity for ticketed bugs performing on-call crisis management as needed.
SecurityStudio
November 2017 - November 2018
• Spearheaded cross-functional collaboration to design and implement go-to-market strategies, ensuring seamless product launches and successful market entry. • Directed the full lifecycle of product launches, from strategic planning to execution, ensuring alignment with business objectives and stakeholder expectations. • Conducted in-depth analysis of market trends and competitive dynamics to formulate strategic recommendations that enhanced product positioning and market differentiation. • Developed and implemented data-driven pricing strategies to optimize revenue growth, enhance market penetration, and align with industry benchmarks. • Organized early adopter programs and customer advisory boards to gather actionable insights, track industry developments, and inform product strategy. • Executed high-impact industry events, including conferences, trade shows, and speaking engagements, to elevate brand presence and foster customer engagement.
Quad Graphics
August 2015 - November 2017
• Cultivated and sustained strategic customer relationships, resulting in the establishment of long-term partnerships valued at over $1 million, enhancing client retention and loyalty. • Leveraged comprehensive product knowledge to deliver customized print solutions, significantly increasing sales and improving overall customer satisfaction through personalized service. • Facilitated collaboration with cross-functional teams, including Sales, Customer Service, Scheduling, Estimating, and Supply Chain, to ensure the timely execution of customer projects, consistently meeting or exceeding operational benchmarks. • Implemented effective problem-solving and conflict management strategies to address potential disruptions in customer projects, safeguarding service continuity and preserving high levels of client trust.
Quad Graphics
August 2013 - August 2015
• Contract Administrator (7 Month Rotation) • Customer Service Representative (7 Month Rotation) • Scheduler (3 Month Rotation) • Integration Project Manager (6 Month Rotation)
St. Olaf College, May 2013
Economics & Political Science
Scrum Alliance
Issued: 1/1/1970
Credential ID: 1334427
Scrum Alliance
Issued: 1/1/1970
Credential ID: 1475809
Scrum Alliance
Issued: 1/1/1970
Credential ID: 1491189
Verified SaaS Product Manager
6-8 years of experience
Preferred commitment: Full Time
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