Chitra Adhikary
EXPERTISE
BIO
A strategic and results-oriented Technical Program Manager with a strong ability to translate C-suite vision into actionable roadmaps that drive development teams toward impactful outcomes.I am Passionate about user experience and adept at making data-driven, structured decisions to solve complex customer challenges. I have a strong track record of delivering high-impact, cross-functional technology programmes across the financial services, e-commerce , transport and consumer technology sectors. Adept at collaborating with Growth Marketing and Compliance teams, ensuring seamless alignment between product development, regulatory requirements and go-to-market strategies to achieve business success.- I am Passionate about user experience and adept at making data-driven, structured decisions
WORK EXPERIENCE
Technical Program Manager
Curve UK Ltd
August 2022 - April 2025
Projects – Transitioning Curve Card to a Digital Wallet Integrating Acquirer Nuvei in the Curve’s Payment architecture Lead and managed complex, multi-disciplinary projects from start to finish, overseeing diverse teams across multiple organisations to successfully deliver Curve's Flagship Digital Wallet Programme - Curve Pay. This high-impact initiative, executed under stringent timelines, strategically positioned Curve within the digital wallet ecosystem. Orchestrated the end-to-end program lifecycle, collaborating with key Vendors including Mastercard(Scheme) ,Thales(Token lifecycle SDK) and Thredd (Processor) to architect a next generation Payment platform.Enabled the transformation of Curve’s traditional card data into secure digital tokens,seamlessly bound to mobile devices, enhancing security and user experience. Reduced operational costs by 12% and improved platform resilience by integrating strategic acquirer Nuvei,replatforming Curve’s transaction processing cloud architecture to leverage smart routing(AFT) and eliminate single points of failure. Influence and Engage proactively with Senior stakeholders(VP engineering & Operation) and C-suite executives(CTO,CEO) to define and align high-value programmes, ensuring business objectives are translated into actionable KPIs. Plan, Organise and monitor key technical initiatives in a matrix management environment, driving successful delivery and aligning with strategic priorities.Identify and mitigate dependencies and risks in Quarterly business planning, proactively address technical and operational challenges. Spearhead and deliver internal process improvements,Incident management,PCI-DSS security audit,DORA compliance audit, optimised Customer support process, ensuring streamlined operations and compliance. Developed and implemented robust communication frameworks,including program KPIs, success metrics and executive reporting while collaborating closely with the Product Managers and Engineering Managers to ensure alignment and transparency, while effectively managing the on-time delivery of programme milestones and business change initiatives. Lead, mentor, and empower PMO team members to maximize their potential using Agile framework, fostering a culture of continuous improvement in project tracking and reporting , project governance standards and processes, while addressing technical gaps to drive overall project success
Technical Delivery Manager
Mountain Warehouse Ltd
September 2021 - June 2022
Project – Marketplaces Channels (Amazon, Next, eBay) and Mirakl Platform (onboard sellers) Lead and Managed Marketplace Integration platform Mirakl to MountainWarehouse core systems,including product planning, prioritization decisions, API development, feature launch, and their impact on customer experience and product performance. Defined structured project deliverables to proactively mitigate post-delivery issues, establishing reliable stakeholder communications, frameworks for technical teams and stakeholders. Developed and articulated architectural vision, exploring alternative approaches and delivering high-quality technical artifacts to validate solutions against business requirements and assumptions. Lead agile release planning, aligning tech teams with the product roadmap, managing iterative delivery cycles, prioritizing high-value backlog items, and implementing risk mitigation strategies. Oversaw stakeholder-driven change management, ensuring well-defined plans with measurable success criteria to optimize delivery prioritization and maximize ROI. For existing Marketplace Channels(Amazon, Next, eBay) Owned key performance metrics, driving research, benchmarking, and strategic planning to create annual and quarterly roadmaps, presenting business cases to Steering Committees and leadership teams. Managed cross-functional dependencies and platform integrations, proactively identifying risks, allocating resources effectively, and ensuring seamless coordination among teams. Fostered a culture of continuous improvement, coaching teams to become self-organizing, value-driven units capable of identifying development process impediments and addressing them proactively.
Product Owner
Experian
December 2019 - August 2021
Project – Marketplace within ECS division Collaborated with Tech and Product teams to define and refine sprint roadmaps, ensuring delivery timelines are achievable for each of the verticals Loans,Cards,Car Insurance and Mortgage, products are commercially viable, and aligned with business goals. Lead Agile planning processes, including cycle, release, and sprint planning, ensuring seamless execution in coordination with the broader Experian Marketplace Product roadmap. Owned and prioritized the product backlog, driving Agile delivery of high-impact features and enhancements that maximize customer value across several teams in the Experian Consumer service division. Enabled the commercial success of products, ensuring optimal performance, uptime, and user experience, while executing a strategic product roadmap that delivers business growth. Was the voice of ECS’s partners and end customers in conversations with the engineering teams Managed cross-functional dependencies, ensuring smooth collaboration across different product domains when requirements span multiple geographical areas. Proactively led and delivered direct Integration of Experian Marketplace APIs with Newday for the Loans vertical, engaged stakeholders, providing transparent updates on progress, identifying dependencies and risks early, and recommending solutions to mitigate potential roadblocks. Collaborated with Architects and Tech Leads to shape requirements, ensuring teams have clear architectural and technical goals aligned with long-term business objectives. Monitored market trends, competitive landscape, and potential risks, identifying opportunities to enhance product offerings and drive business expansion.
Software Developer in Test
Experian
June 2018 - February 2019
Project – Marketplace within ECS division Developed and maintained test automation frameworks for API and WebApp testing, ensuring efficient and scalable test coverage across multiple platforms. Worked closely with the API development team on AWS, capturing and reusing automated unit test cases, stubs, and development test objects to enhance test efficiency and reliability. Designed and implemented a Java-based test automation framework for comprehensive end-to-end testing, significantly reducing manual testing efforts and improving test accuracy. Built and maintained an automated nightly test suite in JavaScript using Cypress, integrating it into Jenkins/Travis CI/CD pipelines for continuous integration and deployment. Lead the selection and development of appropriate test automation tools, introducing innovative techniques to optimize test execution and improve system stability. Defined and executed test strategies, actively participating in Agile ceremonies, backlog prioritisation, and sprint planning to ensure seamless integration of quality assurance in the software development lifecycle. Collaborated with stakeholders and senior management, providing detailed test progress reports, metrics, and risk assessments to support data-driven decision-making. Prepared test data and estimations, proactively identifying and mitigating risks while ensuring smooth test execution and defect resolution. Mentored and trained QA teams, conducting knowledge-sharing sessions to enhance test automation capabilities across the division.
CERTIFICATIONS
Prince 2
Issued: 1/1/1970
Verified Technical Project Manager
3-5 years of experience
Preferred commitment: Full Time
Languages
Skills
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