Mária Mačáková
EXPERTISE
BIO
I am experienced scrum master and project manager. I have a strong foundation in Agile principles. I am excited about the opportunities to bring my skills to organisations.
WORK EXPERIENCE
DIGITAL CONCEPT DEVELOPER
ASCEND DIGITAL
February 2022 - Present
Led and managed digital product projects from concept to delivery for clients across financial industry, applying user-centered design principles, Agile methodologies, and iterative development to ensure successful outcomes.
CUSTOMER SERVICE REPRESENTATIVE
AT&T
February 2021 - January 2022
Provided daily technical support to U.S.-based customers, troubleshooting and resolving issues related to smart TVs and Wi-Fi connectivity. Ensured clear, efficient communication to deliver high-quality customer service and technical solutions. Developed strong problem-solving skills and gained experience in remote diagnostics and issue escalation. Maintained strong performance and team engagement in a high-turnover environment, remaining in the role for over a year—significantly longer than the average tenure among peers.
Scrum master
Zealand Institute of Business and Technology
September 2017 - June 2020
Led Agile ceremonies and coached cross-functional development teams to deliver high-quality digital solutions. Facilitated sprint planning, daily stand-ups, reviews, and retrospectives to ensure continuous improvement and delivery flow. Acted as a servant leader, removing impediments, fostering team collaboration, and ensuring alignment with product goals. Worked closely with Product Owners and stakeholders to maintain a clear product backlog and promote Agile best practices across the organization. Key Achievements: Successfully guided multiple teams through complete sprint cycles, improving delivery predictability and team velocity. Supported the adoption of Agile frameworks, contributing to a more transparent and adaptive development culture. Used Jira and Confluence to track progress, manage workflows, and enhance team communication.
EDUCATION
Bachelor degree
Zealand Institute of Business and technology, June 2020
Digital Concept Development
Master degree
ISMPO, May 2022
Business Management
CERTIFICATIONS
Scrum master certification
LearnQuest
Issued: 5/14/2025
Verified Agile Project Manager
3-5 years of experience
Preferred commitment: Full Time
Languages
Skills
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