Rush
EXPERTISE
BIO
A Seasoned Senior Scrum Project Manager with Consultancy background specializing in the Delivery Domain across Transportation, Luxury Goods and the Automotive Industry, Prince 2, Certified Scrum Product Owner and ISTQB Testing Certified. Delivered High Profile Projects in the Automotive Industry and Transportation Payments Industry Globally. Projects varied in value up to $300Million and Environments of up to 80000 employees
WORK EXPERIENCE
Commercial Digital Delivery Lead
Volvo Cars
April 2023 - Present
Promoted to oversee Operations primarily for the UK Market from the central hub as the Digital Market Lead/E2E Digital Delivery Lead Responsibilities: • Responsible for Operational issues and enabling solutions • Responsible for consulting between Commercial Business and IT teams • Responsible for deep diving into issues and proposing long term solutions. • Escalation Point for the Market and in house QA teams to C-Level Management • Acting interface between business, clients, and IT teams • Problem and Incident Managing. • End to End Delivery Lead for the Digital Transformation of the Motability/Leasing Solutions including Back-office systems, SAP ERP systems, Retailer DMS systems and Ordering Platforms • Project Managed the Rollout for the Motability Selling Platform, using Waterfall Processes for the full Software Delivery Lifecycle, i.e. Requirements, Development, Quality, Process, Release, Deployment and Support. Contributing to £240Million in revenue for the UK Market • Mapping Solutions End to End across back-end systems such as SAP, Ordering Systems and front-end CRM and DMS systems • Defining and Implementing SLAs within the Digital Landscape • Providing Knowledge transfer workshops • Process Creation, Retailer and Agent Training Guides • Enabling collaboration between product teams for end-to-end deliverables • Subject Matter Expert for the back-office data flows • Responsible owner for several order data dashboards • Providing insight to enable the right transformations, architectural landscapes and process mappings Achievement: Successfully implemented the end-to-end launch of a brand-new electric SUV globally, Digital Transformation of the Leasing Solution for the UK Market and led the successful end to end delivery of the Motability Scheme Digital Solution, contributing to the £1.7 Billion revenue in the UK Market
E2E Consultant
Volvo Cars
March 2022 - April 2023
Headhunted by the Global Online Experience team as an “End to End Consultant” to provide my skillset to a major game changing project and transformation. Responsibilities: • Responsible for identifying data issues and quality • Responsible for consulting on data and system wide solutions for a better customer experience including enhancements in the Order Hub, DMS and SAP ERP systems • Responsible for facilitating deliverables within my domain • Responsible for data reconciliations. • Working alongside the Product Manager, Engineering Manager(s) and several Business Owners to mitigate risk for any new solutions using Agile Methodologies • Acting interface between business, clients, and IT teams • Gathering requirements and translating to specifications or knowledge-based articles Achievement: Implemented and Project Managed the Customer Agents Order Dashboard. Defined the System Operational Processes for Selling Cars in various offers.
Solutions Architect/Business Analyst
Volvo Cars
December 2020 - March 2022
Promoted as a Solutions Architect/BA specializing as a Subject Matter Expert for the previous roles within Volvo with the addition of being the most senior member in the team, providing solutions for integrations as the interim Solution Architect, defining the implementation processes and being the lead face of the company within the used car domain to various stakeholders in a technical capacity. Responsibilities: • Responsible for the process, specification, and technical documentation. • Responsible for Used Car Integrations • Responsible for back-office migrations and releases. • Responsible for data reconciliations and data quality. • Client Manager for 12 international markets. • Working alongside the Product Manager, Business Manager and Product Owner as an Interim Solution Architect to mitigate risk for any new solutions. • Acting interface between business, clients, and IT teams • Escalation points for suppliers and internal tech teams. • Problem and Incident Managing. • Designing solutions to cater within the ERP, DMS and CRM systems • Waterfall Methodologies including As-Is, To-Be, Deployment Launch Plans, Quality Assurance and Release • Responsible for Knowledge transfer workshops • Senior Subject Matter Expert for the Used Car Domain • Overseeing the test plan and releases for Maintenance changes. Achievement: Implemented the Used Car Application for the flagship market. Implemented an additional 3 countries successfully.
Senior Global Application Consultant
Volvo Cars
January 2019 - December 2020
Promoted as a Contract Senior Global Application Consultant specializing as a Subject Matter Expert for the previous roles within Volvo with the addition of Coordinating Maintenance and Change Releases and defining Maintenance Processes with supplier Training including workshops and mentoring in an agile environment. Responsibilities: • Responsible for the knowledge transfer, restructure, workshops, and training for third party suppliers and internal technical teams. • Responsible for back-office migrations and releases. • Responsible for data reconciliations and data quality. • Client Manager for 8 international markets. • Working alongside the Solution Architect as a Business Analyst to mitigate risk for any new solutions. • Acting interface between business and IT teams • Escalation points for suppliers and internal tech teams. • Problem and Incident Managing • Process Management, hosting several Knowledge based workshops to better train the functions in BAU support • Joint Project Manager using Waterfall Methodologies to implement a new back-office system for wholesale markets, contributing to the £2 billion revenue in Used Car Sales • Collaboration from Order to Fulfilment to Invoicing, CRM, Supply Chain and ERP Achievement: Successful in the implementation of the back-office migration to a new supplier and system for all wholesale markets.
EDUCATION
Bachelors
London Southbank University, Present
Games Culture
HE Diploma
City St George's University, Present
Electrical And Electronical Engineering
CERTIFICATIONS
Certified Scrum Product Owner
Scrum Alliance
Issued: 3/28/2025
Credential ID: 001743323
Prince 2 Foundation
AXELOS
Issued: 1/1/1970
ISTQB Foundation Level
ISTQB
Issued: 1/1/1970
Verified IT Project Manager
8+ years of experience
Preferred commitment: Full Time
Languages
Skills
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